Refund & Cancellation Policy

Last updated: [date]
We want billing at Nulevel Wellness Medspa to be clear and predictable. If you have any questions, call us at (480) 771-7816 or email [email].
Consultations
Initial consultations are $150 and follow-up consultations are $75 when not included in a monthly program. To cancel or reschedule an appointment without a fee, please give us at least [24] hours’ notice. [CONFIRM your no-show/late-cancel fee, if any.]
Monthly medical weight loss programs
Our semaglutide ($225/month) and tirzepatide ($295/month) programs are monthly memberships.

How billing works
When you enroll, you authorize us to charge the card you keep on file with us each month on the same date as your enrollment, until you cancel.
Your first charge occurs [at enrollment / after your provider approves you for treatment]. [CONFIRM]
We will send you a reminder by [email/text] at least [3–7] days before each monthly charge. [CONFIRM your system can do this]
There are no enrollment fees, cancellation fees, or minimum commitments. [CONFIRM]
How to cancel You can cancel at any time by any of these methods:
Calling (480) 771-7816 during business hours
Emailing [email] with “Cancel membership” in the subject line
Submitting our online cancellation form at [link] [CONFIRM or create]
Cancellations received at least [2] business days before your next billing date take effect before that charge. We’ll confirm your cancellation in writing by email or text. Once you cancel, your card on file will not be charged again for the program.

Refunds
If your provider determines you are not a candidate at your initial consultation, [we will refund your first program payment, less the $150 consultation fee]. [CONFIRM]
Medication cannot be returned or refunded once it has been dispensed, because prescription medications cannot be restocked or resold for safety reasons.
If your provider stops treatment for medical reasons, you will not be charged for any month in which medication is not dispensed. [CONFIRM]
Monthly payments for a month already in progress are not prorated. [CONFIRM]
Aesthetic services, packages, and products
Treatment packages: [unused sessions refundable/transferable within X months]. [CONFIRM]
Injectables and completed treatments: Not refundable once performed. Please contact us within [14] days if you have concerns about your results so your provider can assess them.
Retail skincare products: Unopened products may be returned within [30] days with proof of purchase. [CONFIRM]
Financing through Cherry
If you paid using Cherry financing, refunds are processed back to your Cherry account under Cherry’s terms.
Questions or billing disputes
Please contact us first. We resolve most billing questions within [2] business day